All Returns Must Be:
Unworn
In the original packaging
In the same condition that you received it
Not Eligible For Return:
Orders outside of The United States
Sized Jewelry
Custom Items
Initial Items
Engraved Items
Items Marked Final Sale
The Lovery monitors return activity for abuse and reserves the right to limit returns or exchanges.
You can start a return here.
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Holiday 2023 Return Policy
Items purchased between November 16th, 2023 - December 31st, 2023 can be returned for
store credit only. Kindly initiate your return by January 15, 2024.
Items marked
FINAL SALE are not eligible for any returns, refunds, store credit or exchange.
When shopping Final Sale, it's important to keep a few things in mind:
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No returns, refunds, store credit, or exchange: Before placing your order, make sure the item is something you or someone in your friend and family circle will want.
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Check the sizing: Since you won't be able to exchange the item, it's important to make sure you're buying the right size. Check the sizing chart and read any reviews to get an idea of how the item(s) fits. If you need additional information or photos, please email us at hello@thelovery.com
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No price adjustments: Final sale items do not qualify for price adjustments or price matches.
Damaged Items & Repairs
Quality is extremely important to us.
If your jewelry has a damage or defect, please email us immediately at hello@thelovery.com with specific details and a photo of the damage.
If your product is damaged within 14 days of delivery and it has been determined that there is an issue with the product, the cost of the repair will be covered.
If your product is damaged after 14 days of delivery, please note that you will be responsible for the cost of the repair and the shipping to our office. We do our absolute best to accommodate repairs or replacements at a low cost.
Repairs and replacements are usually completed and shipped back to you within 1-2 weeks.
Once again, if your jewelry has a damage or defect, please email us immediately at hello@thelovery.com with specific details and a photo of the damage so we can best accommodate.
Please see our Jewelry Care Tips to ensure your pieces will be looking like new forever!
As always, the following are not eligible for any returns, exchanges or store credit: Sized Jewelry, Custom Items, Initial Items, Engraved Items, Items Marked Final Sale.
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